Pinnacle Speakers, a unique family owned and operated business since 1976, designs and manufactures speakers famous for their sterling sound. Our products combine superior technologies with artistic expertise, supported by extended warranties, the longest of any major speaker brand. We are proud to provide a personal service philosophy that's unprecedented in these times, and in this highly automated world.

Product Support Pages:


  Product Service:
For product service, please return the part(s) in question to:

     Pinnacle Speakers
     131 Main St.
     Hatfield, MA 01038

Please be sure to include a note with your name, return address, email address & phone number, and a brief description of the problem you are experiencing.  For warranty service, please also include a copy of your receipt from an authorized dealer.  We strongly suggest that you only send us the part that you are having a problem with (woofer, tweeter, amplifier, etc.) as this will save on shipping charges and you are much less likely to end up with cabinet damage. To further prevent damage, please remove any cabinet feet (Isolation Cones) if present and do not ship us grilles.  Please be sure to carefully pack any items you ship us since we cannot be held responsible for damages incurred during shipping.  For their protection, we recommend taping cardboard to the face of woofers & tweeters.   We request you use a carton that allows for at least 4" of packing material between the product and carton on all sides.
 
Please note current repair time frame is 2 weeks from date of receipt.  No repair status information is available until after the unit has been evaluated.  We will contact you only if we need further information or if your repair requires a payment.  If your return included an email address we will email you a tracking number when your item is shipped.  Thank you for your understanding.

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