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Pinnacle
Speakers carry an outstanding warranty covering both parts and labor.
Our warranty policy far exceeds the industry standard of 3-5 years. We
do so as a reflection of our confidence in these superb products.
Please refer to the warranty enclosed with your product for full
details.
- Lifetime: Wafer & Kevlar
In-Wall/In-Ceiling Series
- 10
Years: Wafer Series, Quantum Series, Black Diamond
Series
- 7
Years: Sonic-Fit Series, Ultra-Value Custom In-Wall/In-Ceiling Series,
Sub-Compact & Value Subwoofers
- 5
Years: Atlantis Indoor/Outdoor Series
- 2
Years: All Amplifiers
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For
product service, return the part(s) in question to:
Pinnacle Speakers
131 Main St.
Hatfield, MA 01038
We will examine it and notify you of our
findings. Please be sure to
include your name, address, email address & phone number, a description of the problem
you are experiencing with the returned part, and for warranty service,
a copy of your receipt from an
authorized dealer. We strongly suggest that you only
send us the part that you are having a problem with (woofer, tweeter,
amplifier, etc.). It will save you shipping charges and you are much
less likely to end up with cabinet damage. To further prevent damage,
please remove any cabinet feet (Isolation Cones) if present
and do not ship us grilles. Please be sure to carefully
pack any items you ship us since we cannot be held responsible for
damages incurred during shipping. For their protection, we
recommend taping cardboard to the face of woofers &
tweeters. We request you use a carton that allows for at
least 4" of packing material between the product and carton on all
sides.
Please note current repair time frame
is ~2 weeks from date of receipt. No repair
status information is available until after the unit
has been evaluated at which point we will contact
you. Thank you for your understanding.
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